1. Introduction
Smarthubs ("we", "us", "our", or "Company") operates the Audit Canvas website and application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
2. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected:
- Personal Data: Email address, first name, last name, subscription status, and usage analytics
- File Data: Pasting of files for sampling and audit work program creation
- Usage Data: Pages visited, features used, time spent on app, device type, browser information
- Cookies: Session cookies, authentication tokens, and analytics trackers
3. Use of Data
Audit Canvas uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service
- To provide customer care and support
- To gather analysis or valuable information so we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
- For billing, subscription management, and payment processing
4. Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your data is encrypted in transit (HTTPS/TLS) and at rest. Access to uploaded files and personal data is restricted to authorized personnel and automated processes only.
5. Third-Party Integrations
We use third-party services to enhance the functionality and analytics of our Service:
- MongoDB Atlas: Primary database for storing user accounts, work programs, and audit data
- Firebase (Google): Authentication and user management
- Stripe: Payment processing and subscription management
- PostHog: Product analytics and feature usage tracking
- Sentry: Error tracking and monitoring
- Cloudflare R2: File storage and management
These third parties have their own privacy policies governing their use of your information. We recommend reviewing their policies for more details.
6. Retention of Data
Audit Canvas will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations.
User-uploaded work program files are retained for 90 days after creation unless manually deleted. Account data is retained for 12 months after account deletion.
7. Your Rights
You have certain rights regarding your personal data:
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to opt-out of marketing communications
- Right to export your data in a portable format
To exercise these rights, please contact us at privacy@smarthubs.net.au
8. GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). We:
- Only collect necessary personal data with your explicit consent
- Never share personally identifiable information with error tracking or analytics services
- Provide transparent information about how your data is used
- Respect your right to be forgotten and data portability
- Have a Data Processing Agreement in place with all third-party processors
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@smarthubs.net.au
- Website: smarthubs.net.au
We will respond to any privacy considerations or requests within 30 days.